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faq

Frequently Asked Questions

 

Ordering & Delivery

  • Can I change or cancel my just placed order ?

    We cannot change a just placed and paid order. What we can do, if your order hasn't been shipped or produced, is to cancel your order. After the order is cancelled you can place a new oder with the desired products or dimensions Please contact us as soon as possible. For custom orders there is a time-period of 24 hours. Email us at: moc.erotsgrebnra@tcatnoc

  • Where do I find my order status?

    After your order is completed, You will receive an email confirming your purchase. After the order is shipped, we will send you an email with the tracking information.

  • What is the total delivery time of my order?

    As soon as your order has been despatched from our warehouse you will receive an email to confirm this. The majority of orders are shipped within 2-3 days from order date.  Shipping Time depends on your country. Please see our shipping information page for furtther details.